Legal
Payout conditions, prerequisites, holds, and payment rules for advisors using Dr.CHRO.
Version v0.2 — Effective 2026-05-25 · Audience: Advisors completing payout onboarding
This Payout and Payment Policy Acknowledgement explains the main payout conditions that apply to advisors using Dr.CHRO. It is intended to be accepted as part of advisor payout onboarding and stored as a separate, versioned acknowledgement.
Dr.CHRO aims to operate advisor payouts in a clear and commercially fair way, by communicating when payouts are expected to become eligible, what completion and verification conditions apply, what processor steps are required, and what hold, reversal, or exception scenarios may affect timing.
This policy is designed to reduce ambiguity, not to promise guaranteed same-day or unconditional release.
Advisor payout may depend on: completion of account setup and profile requirements; successful identity, tax, compliance, or bank verification; successful payout onboarding with Dr.CHRO payment or banking provider; company payment being received, cleared, or authorised; milestone or engagement completion and company sign-off where applicable; absence of a good-faith dispute, fraud concern, chargeback risk, or compliance hold; and any other published workflow-specific precondition notified by Dr.CHRO.
Dr.CHRO may place a temporary hold on payout, delay release, reverse a provisional amount, or make reasonable adjustments where needed for: dispute handling; company non-payment or payment failure; refund, chargeback, or reversal handling; duplicate payment or operational error correction; suspected fraud, misuse, compliance, or verification concerns; or legal or provider requirements.
Where reasonably practicable, Dr.CHRO will communicate the general reason for a hold through the platform or support channels.
Payouts may depend on third-party processors, banking rails, verification providers, and compliance systems. Dr.CHRO is not responsible for delays or failures caused by external banking systems, incorrect details provided by the advisor, regulatory holds, or third-party provider outages outside Dr.CHRO reasonable control.
You must provide accurate and current payout onboarding information, including account holder name and bank details. Incorrect or incomplete information may delay or prevent payout.
You are responsible for your own taxes and filings in relation to advisor payouts, except to the extent Dr.CHRO is required by law to withhold or remit amounts. Dr.CHRO may deduct agreed fees, taxes, withholdings, reversals, or other lawful adjustments before payout.
By accepting this policy, you acknowledge that advisor payouts through Dr.CHRO are subject to verification, onboarding completion, company payment status, engagement or milestone conditions, processor and banking dependencies, and possible holds, reversals, or adjustments as described in this policy.
If you raise a payout onboarding or payout issue through authenticated support, Dr.CHRO creates the request in Jira/JSM as an initial P4 incident and assesses handling after submission.
Dr.CHRO targets first-response handling within 2 business days for authenticated users and standard support during India business hours, 8:00am to 5:00pm.
This Policy Acknowledgement is governed by the laws of India.