Legal
Core terms governing access to and use of the Dr.CHRO platform for all users.
Version v0.2 — Effective 2026-05-25 · Audience: All platform users
These Platform Terms form a binding agreement between drchro.com (Dr.CHRO, we, us or our) and the person or entity that accesses or uses the Dr.CHRO website, platform, accounts, workflows, or related services (you or your).
If you use Dr.CHRO on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.
Dr.CHRO operates a managed platform helping companies identify, brief, engage, and work with independent HR and people advisory professionals. Dr.CHRO is a platform and operating layer — not your employer, agent, fiduciary, or legal adviser unless expressly agreed in writing.
Advisors may create profiles, complete onboarding, and participate in engagements subject to the Advisor Terms. Company-side users may create accounts, submit requirements, and manage workflows subject to the Company Terms. Invited users may only access the platform once required acceptance and activation is complete.
Use of Dr.CHRO may be conditioned on explicit acceptance of applicable documents. Dr.CHRO records accepted versions, acceptance time, and acceptance surface as evidence.
If Dr.CHRO makes a material update, Dr.CHRO may require re-acceptance before continuing to use protected workflows.
You must use Dr.CHRO lawfully, honestly, and consistently with its intended purpose. You must not misuse the platform, access data without authority, upload harmful content, circumvent controls, or misrepresent your identity. Additional restrictions appear in the Acceptable Use Policy.
Dr.CHRO does not guarantee that a company will find a suitable advisor, that an advisor will receive opportunities or revenue, that engagements will proceed, or that platform availability will be uninterrupted.
Payment timing may depend on verification, hold rules, dispute handling, and processor availability. Dr.CHRO does not guarantee immediate settlement. Advisor payout conditions are governed by the Advisor Terms and Payout Policy.
Dr.CHRO may suspend or terminate access where you have breached applicable terms, required legal acceptance is missing, your account presents security or compliance risk, or Dr.CHRO is required to act by law or provider requirement.
Public contact forms are for business enquiries only and do not create a support request, case, or Jira/JSM record.
Authenticated support is available to signed-in company-side users and advisors through the relevant Dr.CHRO support area. Dr.CHRO uses Atlassian Jira Service Management as the operational support system, and the in-platform support area acts as a controlled customer-portal layer for creating and viewing Jira/JSM support requests.
All authenticated support requests are initially created as P4 incidents. Users are not asked to assess urgency, impact, severity, or criticality. Dr.CHRO support personnel assess the request after submission and may adjust handling in Jira/JSM where appropriate.
Attachments are not accepted in Dr.CHRO support request forms at launch. If supporting material is required, Dr.CHRO may request it through the appropriate Jira/JSM-supported support process after the request has been created.
Dr.CHRO targets first-response handling within 2 business days for authenticated support requests and standard support during India business hours, 8:00am to 5:00pm. This is not a guarantee of resolution time or always-on coverage.
Dr.CHRO provides the platform on an as-is and as-available basis. To the fullest extent permitted by law, Dr.CHRO excludes indirect and consequential loss and limits aggregate liability to the greater of INR 10,000 and platform fees paid in the prior 3 months. Nothing excludes liability that cannot lawfully be excluded.
These Terms are governed by the laws of India. The courts at Bengaluru, Karnataka, India have exclusive jurisdiction over disputes arising out of or in connection with these Terms.